Introduction
Look, we get it - nobody really wants to read through pages of legal jargon. But here's the thing: your privacy matters to us, and we're gonna be straight with you about what we do with your info. We've been fixing cars in Vancouver for years, and just like we treat your vehicle with respect, we treat your personal data the same way.
This policy explains what information we collect when you book an appointment, drop off your car, or just browse our site. We're not in the business of selling your data or doing anything shady - we just wanna fix your car and keep you informed about the services you've asked for.
Information We Collect
When you come to Chronarion Rift, we're gonna need some basic stuff to get your car sorted. Here's what we typically ask for:
Personal Details:
- Your name, phone number, and email - gotta be able to reach you when your ride's ready
- Mailing address for invoicing and parts delivery if needed
- Vehicle information (make, model, year, VIN) - can't fix it if we don't know what we're working with
- Service history with us, so we know what's been done before
Payment Info:
- Credit card or payment details for transactions - handled through secure processors, not stored on our end
- Billing address for invoicing purposes
Website Interaction:
- IP address, browser type, and device info when you visit our site
- Pages you check out and how long you stick around
- Appointment booking details and service requests
How We Use Your Information
We're not collectors or anything - we actually use this stuff for practical reasons. Here's the rundown:
- Service Delivery: Scheduling your appointments, diagnosing issues, ordering parts, and getting your vehicle back on the road. That's the main gig.
- Communication: Calling or emailing you about appointment confirmations, service updates, or if we find something unexpected under the hood.
- Payment Processing: Charging you for the work we've done - pretty straightforward there.
- Record Keeping: Maintaining your service history so next time you come in, we know what's been done and can spot patterns.
- Improvements: Figuring out what services folks need most and how we can do better.
- Legal Stuff: Sometimes we gotta keep records for warranty claims, liability, or regulatory compliance. It's just part of running a legit shop.
We won't spam you with marketing emails unless you've specifically said that's cool. And even then, there's always an unsubscribe button.
Who We Share Your Data With
We're not out here selling customer lists or anything sketchy. But there are a few scenarios where we might need to share your info:
- Parts Suppliers: When we order specific parts for your vehicle, we might need to share vehicle details with distributors.
- Payment Processors: Credit card companies and payment gateways handle the financial transactions securely.
- Warranty Companies: If you've got warranty coverage, we'll need to submit claims with your vehicle and service info.
- Insurance Companies: When you're getting work done through insurance, we'll coordinate with them directly.
- Legal Requirements: If the law says we gotta hand something over (like in a court case), we don't have much choice there.
- Service Providers: Companies that help us with booking systems, email services, or website hosting - but they're only allowed to use your data for helping us serve you.
We don't sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
Security Measures
We take data security seriously - maybe not Fort Knox level, but pretty darn secure. Here's what we do:
- Encrypted connections (SSL/TLS) when you're using our website
- Secure servers with regular security updates and patches
- Limited access - only staff who need your info to do their job can see it
- Regular backups in case something goes sideways
- Physical security at our shop - locked file cabinets for paper records, that sort of thing
That said, no system is 100% bulletproof. We do our best, but if you're sending sensitive info over email or text, just know there's always some risk. For really sensitive stuff, it's better to talk in person or over the phone.
Cookies & Tracking Technologies
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little data files help our website remember you and work better. Here's the breakdown:
- Essential Cookies: These keep the site functioning - like remembering you're logged in or what's in your appointment cart.
- Analytics Cookies: Help us see which pages people visit most and how they navigate the site. It's anonymous data that helps us improve things.
- Preference Cookies: Remember your choices like language settings or if you've dismissed a notification.
You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly. Most browsers let you control cookies pretty easily if you wanna tweak things.
Your Privacy Rights
You're in control of your personal data. Under Canadian privacy laws, you've got several rights:
- Access: You can ask to see what personal information we've got on file for you.
- Correction: If something's wrong or outdated, let us know and we'll fix it.
- Deletion: Want us to delete your data? We can do that, unless we're legally required to keep it (like for warranty or tax purposes).
- Opt-Out: Don't wanna receive marketing emails? Just hit unsubscribe or tell us directly.
- Data Portability: You can request a copy of your data in a readable format.
- Withdraw Consent: If you've agreed to something, you can change your mind (though it might affect our ability to provide certain services).
To exercise any of these rights, just shoot us an email at service@chronarionrift.info or give us a call at (604) 555-2847. We'll get back to you within a reasonable timeframe.
How Long We Keep Your Data
We don't keep stuff forever - that'd just be hoarding at that point. Here's generally how long we hold onto things:
- Service Records: We keep these for about 7 years. It helps with warranty issues, tracking recurring problems, and legal requirements.
- Payment Information: Financial records stick around for tax and accounting purposes - usually 7 years as well.
- Marketing Communications: Until you unsubscribe or ask us to stop.
- Website Analytics: Usually aggregated and anonymized after a couple years.
- Appointment History: As long as you're an active customer, plus a few years after your last visit.
Once data's no longer needed, we securely delete or anonymize it. We're not gonna keep your stuff lying around for no reason.
Children's Privacy
Our services aren't really aimed at kids. We don't knowingly collect personal information from anyone under 16. If you're a parent and think your kid has given us their info, reach out and we'll delete it right away. Generally speaking, if you're booking auto repairs, you're probably old enough to drive anyway.
Changes to This Policy
Things change - laws get updated, we might add new services, or technology evolves. If we make significant changes to this privacy policy, we'll post the updated version here and update the "Last Updated" date at the top. For major changes, we might send you an email heads-up if we've got your contact info.
It's worth checking back here occasionally, especially if it's been a while since your last visit. We try to keep things transparent and straightforward.
Bottom Line: We collect what we need to fix your car and run our business properly. We protect it reasonably well, don't sell it to sketchy third parties, and you can always ask us about it or request we delete it. We're mechanics, not data brokers - your trust matters more to us than anything else.